Privacy Policy

Summit Climate Solutions Ltd
Last updated: March 2026

Who We Are

Summit Climate Solutions Ltd is a company registered in England and Wales, company number 15723567. Our registered address is 92 Nore Road, Portishead, Bristol, BS20 8DX.

We are the data controller for the personal information we collect and process. If you have any questions about this policy or how we handle your data, contact us at:

Email: info@summitclimate.co.uk
Phone: 01275 261 001
Post: 92 Nore Road, Portishead, Bristol, BS20 8DX

What Information We Collect

We collect and process the following personal information:

Contact and identity information:

Full name
Home or business address
Email address
Phone number

Property and system information:

Property address where equipment is installed
Details of heating or cooling systems at your property (make, model, serial number, installation date)

Financial information:

Direct Debit payment details (collected and processed by GoCardless — we do not store bank details directly)
Payment history

Service history:

Records of services carried out at your property
Engineer notes and service reports
Communications relating to your plan or service

Website usage information:

IP address
Browser type and device information
Pages visited and time spent on our website (via Google Analytics)
Cookie data (see Cookies section below)

How We Use Your Information

We use your personal information for the following purposes:

To deliver our services:

Scheduling and carrying out annual services at your property
Managing your service plan and Direct Debit payments
Sending service reminders and booking confirmations
Maintaining records of work carried out at your property

To manage our business:

Invoicing and payment collection
Responding to complaints and enquiries
Maintaining our internal business records
Complying with legal and regulatory obligations (including Gas Safe and F-Gas requirements)

To improve our website:

Analysing how visitors use our website using Google Analytics
Understanding which pages and content are most useful

We will only contact you for marketing purposes if you have given us explicit consent to do so.

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract performance — processing necessary to deliver your service plan or carry out work you have requested
Legal obligation — processing required to comply with Gas Safe, F-Gas, and other regulatory requirements
Legitimate interests — processing necessary for our legitimate business interests, such as maintaining service records and improving our website, where these do not override your rights
Consent — where you have explicitly opted in, such as for marketing communications

Who We Share Your Data With

We share your personal data only where necessary, with the following third parties:

Third Party	Purpose	Location
GoCardless Ltd	Direct Debit payment processing	UK/EU
Google LLC	Website analytics (Google Analytics)	USA (adequacy safeguards apply)
ServiceM8	Job management and scheduling	Australia (adequacy safeguards apply)
Xero Ltd	Accounting and invoicing	New Zealand (adequacy safeguards apply)
Supabase Inc	Secure data storage for our internal systems	USA (adequacy safeguards apply)

We do not sell your personal data to any third party. We do not share your data with any party not listed above without your explicit consent, except where required by law.

Cookies

Our website (summitclimate.co.uk) uses cookies. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

Essential cookies — necessary for the website to function. These cannot be disabled.

Analytics cookies — we use Google Analytics to understand how visitors use our website. These cookies collect anonymous information about pages visited, time spent on the site, and how you arrived. No personally identifiable information is collected through Google Analytics cookies.

You can opt out of Google Analytics tracking at any time by visiting: tools.google.com/dlpage/gaoptout

You can also manage or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website.

How Long We Keep Your Data

We retain your personal data for the following periods:

Service plan and customer records — for the duration of your plan plus 6 years after it ends (in line with standard contract limitation periods)
Service history and engineer records — 6 years (regulatory requirement for Gas Safe and F-Gas documentation)
Payment records — 6 years (HMRC requirement)
Website analytics data — 26 months (Google Analytics default retention)
Enquiry and contact records — 2 years from last contact if no contract is entered into

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate or incomplete data
Right to erasure — you can ask us to delete your data in certain circumstances
Right to restrict processing — you can ask us to limit how we use your data
Right to data portability — you can request your data in a structured, machine-readable format
Right to object — you can object to processing based on legitimate interests
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at info@summitclimate.co.uk. We will respond within 30 days.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would always prefer to resolve any concerns directly — please contact us first and we will do our best to address your complaint.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to existing customers by email. The current version will always be available at summitclimate.co.uk/privacy-policy.

Summit Climate Solutions Ltd — Registered in England and Wales — Company No. 15723567
Registered address: 92 Nore Road, Portishead, Bristol, BS20 8DX