In these Terms and Conditions, the following words have the following meanings:
“Contract” means the agreement between you and us for the supply of Goods and/or Services, formed when you accept our Quote in writing or by email.
“Goods” means any equipment, materials, or products we supply to you as set out in the Quote, including but not limited to heat pump units, air conditioning units, cylinders, controls, and associated components.
“Installation” means the completed system we design and install as a result of providing the Goods and Services.
“Quote” means our written or emailed quotation to you setting out the scope, specification, and price of the Goods and/or Services.
“Services” means the installation, commissioning, servicing, repair, or maintenance work we carry out as set out in the Quote.
“BUS Grant” means the Boiler Upgrade Scheme grant administered by Ofgem, currently providing £7,500 towards the cost of an eligible air source heat pump installation.
“MCS” means the Microgeneration Certification Scheme, under which we are a registered installer.
“RECC” means the Renewable Energy Consumer Code, of which we are registered members.
“F-Gas” means fluorinated greenhouse gases handled in connection with air conditioning and air-to-air heat pump systems, regulated under UK F-Gas legislation.
“Working Day” means any day that is not a Saturday, Sunday, or public holiday in England.
2.1 These Terms and Conditions apply to all Contracts between you and us. By accepting our Quote, you confirm that you have read and agree to be bound by them.
2.2 Please check that the details in your Quote are complete and accurate before accepting. If you believe there is any error, contact us before accepting so we can resolve it.
2.3 A binding Contract comes into existence when you confirm acceptance of our Quote in writing or by email, or when you pay a deposit where one is required.
2.4 These Terms and Conditions represent the entire agreement between you and us and replace any prior verbal or written discussions. No verbal representations made before the Contract are binding unless confirmed in writing.
2.5 We reserve the right to refuse or withdraw a Quote at any time before your acceptance of it.
3.1 Our Quote is based on the information available to us at the time it is prepared, including the results of any site survey, heat loss calculation, and our assessment of the existing system and property.
3.2 Quotes are valid for 30 days from the date of issue unless stated otherwise.
3.3 Where unforeseen site conditions are discovered once work has begun — including concealed pipework, inadequate electrical supply, structural issues, or access difficulties not identified during the survey — we will notify you promptly and provide a revised cost estimate before proceeding. You may accept the revised cost or, where work has not yet commenced, cancel the Contract in accordance with Clause 11.
3.4 If applicable VAT rates change between the date of the Quote and the date of installation or delivery, we reserve the right to adjust the VAT element of the price accordingly.
3.5 Where a heat pump installation is subject to the BUS Grant, the price shown in your Quote will reflect the post-grant amount where we have confirmed your eligibility. If your grant application is subsequently declined by Ofgem for reasons within your control (including providing inaccurate information), the full pre-grant price becomes payable by you.
4.1 Payment terms are agreed on a per-job basis and will be clearly set out in your Quote. The applicable payment schedule, including any deposit required and stage payment dates, will form part of your Contract with us. No payment is due until you have received and accepted a written Quote.
4.2 Payment is accepted by bank transfer or debit card. We do not accept cheque.
4.3 All invoices are due on presentation unless otherwise stated in the Quote.
4.4 If any payment is not made by the due date, we reserve the right to suspend or cease work until payment is received, and to charge interest on the overdue amount at a rate of 3% per annum above the Bank of England base rate, calculated daily from the due date until payment is received.
4.5 Ownership of all Goods supplied by us remains with Summit Climate Solutions Ltd until full payment has been received. Until ownership passes to you, you must keep the Goods in good condition and not dispose of or modify them.
5.1 To enable us to carry out the Services, you agree to:
5.1.1 Provide safe, unobstructed access to all relevant areas of your property throughout the duration of the work, including indoor plant rooms, loft spaces, external areas, and electrical consumer units.
5.1.2 Ensure that any permissions, consents, or planning approvals required for the installation are in place before work commences. This includes permitted development rights for external units where applicable. We can advise on what is typically required but it is your responsibility to obtain the necessary approvals.
5.1.3 Ensure the proposed installation location is free from underground services, buried cables, drains, or other obstructions. You will be liable for any damage caused if you fail to disclose known obstructions.
5.1.4 Provide accurate information about your property, including its construction type, existing heating system, insulation levels, and any known defects. Inaccurate information may affect the performance of the installation and could result in additional costs.
5.1.5 Ensure that a suitable electrical supply is available and meets the requirements set out in our Survey Report. If electrical upgrades are required and are not included in our Quote, these must be arranged separately before installation can proceed.
5.1.6 Keep any materials or equipment delivered to your property safe and secure until installation is complete.
5.2 If your failure to comply with Clause 5.1 causes delays or additional work, we reserve the right to charge you for reasonable additional costs incurred.
6.1 We will carry out all Services with reasonable skill and care, using qualified engineers holding the relevant certifications for the work being undertaken.
6.2 We will provide all Services in accordance with current industry standards, MCS requirements, and applicable regulations including but not limited to the Building Regulations, Part L, Part P, and UK F-Gas legislation where relevant.
6.3 We will design heat pump systems using full heat loss calculations in accordance with BS EN 12831, and we will provide you with a copy of this calculation on request.
6.4 We will register all eligible heat pump installations with the MCS database following commissioning. This registration is required for BUS Grant claims and other applicable incentives.
6.5 We will make every reasonable effort to complete the Services within the timescale set out in the Quote. However, we cannot guarantee completion dates, and time shall not be of the essence under this Contract. We will notify you promptly of any anticipated delays.
6.6 We will take reasonable steps to keep your property clean and tidy during the works and will make good any damage caused directly by us. We will re-lay any floorboards we need to lift but are not responsible for the cost of carpet replacement or redecoration.
6.7 Where we need to isolate your heating, hot water, or electrical supply, we will give you reasonable notice where practicable.
7.1 All waste materials generated during the course of our works — including but not limited to removed pipework, copper, old heating equipment, cylinders, boilers, refrigerant, packaging, and any other materials stripped out as part of the installation — remain the property of Summit Climate Solutions Ltd upon removal from your property.
7.2 We will dispose of all such waste responsibly and in accordance with applicable waste legislation, including the Environmental Protection Act 1990 and the Waste (England and Wales) Regulations 2011. We hold the necessary waste carrier registration to transport and dispose of trade waste legally.
7.3 If you wish to retain any waste materials removed during the works — including scrap metal, copper pipework, or removed equipment — you must notify us in writing before work commences. In this case, you accept full responsibility for the lawful disposal of all waste generated during the entire job, including items you have not specifically requested. You will be required to confirm this in writing before work begins.
7.4 We will not accept partial responsibility for waste disposal. If you choose to retain any waste, responsibility for the lawful disposal of all waste from the works transfers entirely to you. We reserve the right to decline this arrangement if we consider it impractical or if it conflicts with our regulatory obligations.
7.5 Where hazardous waste is involved — including refrigerants, oil-containing equipment, or asbestos-containing materials discovered during works — specialist disposal is required by law. This will always be handled by us regardless of any other waste arrangement agreed.
8.1 All equipment we supply is sourced from reputable manufacturers and is supplied new unless otherwise stated in the Quote.
8.2 Where a specific product is unavailable, we may substitute it with an equivalent product of equal or greater specification with your agreement. We will notify you of any proposed substitution before proceeding.
8.3 The images and descriptions of equipment on our website and in our marketing materials are for illustrative purposes only and may vary slightly from the products installed.
8.4 Risk in all Goods passes to you upon delivery to your property.
9.1 All equipment we supply comes with the relevant manufacturer’s warranty. The duration and terms of this warranty vary by manufacturer and product — details will be provided with the Quote or on request.
9.2 In addition to the manufacturer’s warranty, we provide a 12-month installation guarantee covering defects in workmanship from the date of commissioning. This means that if the installation fails due to a fault in our work, we will return to rectify it at no additional cost to you.
9.3 Our installation guarantee does not cover: fair wear and tear; damage caused by misuse, neglect, or failure to follow manufacturer’s operating instructions; damage caused by a third party; faults arising from modifications made to the installation by anyone other than us or our authorised contractors; or pre-existing faults or conditions present at the time of installation.
9.4 As a consumer, you have statutory rights under the Consumer Rights Act 2015 in addition to the above guarantees. Nothing in these Terms limits those rights.
10.1 As a registered MCS installer, we are able to apply for the Boiler Upgrade Scheme grant on your behalf where your installation is eligible.
10.2 The current BUS Grant for an air source heat pump is £7,500, deducted from the cost of your installation. Grant values are set by the UK Government and may change — the amount applicable to your installation will be confirmed in your Quote.
10.3 To be eligible for the BUS Grant, your property must meet the criteria set by Ofgem at the time of application. This includes but is not limited to: the property must be in England or Wales; a valid Energy Performance Certificate (EPC) must be in place; any recommended loft and cavity wall insulation on the EPC must have been installed (or a valid exemption must apply); and the heat pump must replace an existing fossil fuel heating system.
10.4 We will carry out a preliminary eligibility check as part of our survey process. However, final eligibility is determined by Ofgem and we cannot guarantee that a grant application will be approved.
10.5 If your grant application is declined by Ofgem for reasons outside your control, we will work with you to explore alternative options. If declined due to inaccurate information provided by you, the full pre-grant price of the installation becomes payable.
10.6 We are obliged under our MCS registration to register your installation on the MCS database following commissioning. You agree to allow us to do so and to share the necessary personal data with MCS for this purpose.
Consumer Cancellation (14-Day Cooling-Off Period)
11.1 If you are a consumer (an individual purchasing for personal, domestic use), you have the right to cancel this Contract within 14 calendar days of accepting the Quote, without giving any reason.
11.2 To exercise your right to cancel, you must notify us in writing (by email to info@summitclimate.co.uk or by post to 92 Nore Road, Portishead, Bristol, BS20 8DX) within the 14-day period. We will confirm receipt of your cancellation.
11.3 If you have paid a deposit and cancel within 14 days, we will refund the full amount within 14 days of receiving your cancellation notice, provided work has not yet commenced.
11.4 If you ask us to commence work within the 14-day cancellation period, you will be required to sign a written request confirming this. In doing so, you acknowledge that if you subsequently cancel within 14 days, you will be liable to pay for any work carried out and materials ordered up to the point of cancellation.
Cancellation After 14 Days
11.5 If you wish to cancel after the 14-day cooling-off period, you will be liable for: the cost of any materials already ordered or delivered; any work already carried out, charged at our standard day rates; and any reasonable restocking or return charges levied by suppliers.
11.6 We will provide you with a written breakdown of cancellation costs before deducting them from any deposit paid.
Our Right to Cancel
11.7 We may cancel this Contract before work begins if we are unable to source the required equipment, a key member of our team is unavailable due to circumstances outside our control, or an Event Outside Our Control prevents us from proceeding.
11.8 If we cancel under Clause 11.7, we will refund any deposit paid in full.
11.9 We may cancel the Contract with immediate effect by written notice if you fail to make a payment when due and do not remedy this within 7 days of written notice, or you breach any other material term of this Contract and fail to remedy the breach within 14 days of written notice.
12.1 All work involving refrigerants in connection with air conditioning systems and air-to-air heat pumps will be carried out by our F-Gas certified engineers in accordance with UK F-Gas Regulation 517/2014 and successor legislation.
12.2 We are registered with a recognised F-Gas certification body. Our certification number is available on request.
12.3 You must not tamper with, modify, or attempt to service any refrigerant circuit. Any such action will void our installation guarantee and may constitute a criminal offence under F-Gas legislation.
12.4 Refrigerant recovery, handling, and disposal will be carried out responsibly and in accordance with all applicable regulations.
13.1 We will not be liable for any delay or failure to perform our obligations caused by circumstances outside our reasonable control, including but not limited to extreme weather, supplier delays, equipment shortages, industrial action, pandemic, or failure of utility supplies.
13.2 If an Event Outside Our Control affects our ability to carry out the Services, we will contact you as soon as reasonably possible and agree a revised schedule with you.
13.3 If an Event Outside Our Control continues for more than 4 weeks, either party may cancel the Contract by written notice. In this case, you will be refunded any amounts paid for Services not yet carried out, less the cost of any materials already ordered or work already completed.
14.1 We are responsible for loss or damage you suffer that is a direct and foreseeable result of our breach of this Contract or our negligence.
14.2 We are not responsible for any loss or damage that is not a foreseeable consequence of our breach, loss of profit, loss of business, business interruption, or consequential or indirect losses of any kind.
14.3 Our total liability to you under this Contract is limited to the total price paid by you for the Goods and/or Services.
14.4 Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded by law, including under the Consumer Rights Act 2015.
14.5 We will make good any damage to your property caused directly by us in the course of providing the Services. We are not responsible for the cost of repairing pre-existing defects or conditions discovered during the works.
15.1 We are registered members of the Renewable Energy Consumer Code (RECC). This means that in all dealings with you, we are required to comply with the RECC Consumer Code.
15.2 Where any provision of the RECC Consumer Code conflicts with these Terms and Conditions, the provision most favourable to you as a consumer shall apply.
15.3 Further information about RECC and your rights under the Consumer Code is available at www.recc.org.uk.
16.1 We will collect and process personal information provided by you in connection with this Contract, including your name, address, contact details, and property information. We process this data in accordance with the UK GDPR and the Data Protection Act 2018.
16.2 We will use your personal data to provide the Goods and/or Services, process payments, register your installation with MCS and applicable grant schemes, comply with our legal and regulatory obligations, and contact you about the services we provide.
16.3 We will share your data with third parties only where necessary, including MCS for installation registration, Ofgem in connection with BUS Grant applications, equipment manufacturers for warranty registration, and electricity network operators and competent persons schemes where required by law.
16.4 We will not sell your personal data or share it with third parties for marketing purposes without your explicit consent.
16.5 You have the right to request access to, correction of, or deletion of your personal data at any time. Please contact us at info@summitclimate.co.uk.
16.6 Our full Privacy Policy is available at summitclimate.co.uk/privacy-policy.
17.1 We take all complaints seriously. If you are unhappy with any aspect of our service, please contact us in the first instance:
Email: info@summitclimate.co.uk
Phone: 01275 261 001
Post: Summit Climate Solutions Ltd, 92 Nore Road, Portishead, Bristol, BS20 8DX
17.2 We will acknowledge your complaint within 2 Working Days and aim to resolve it within 14 Working Days.
17.3 If we are unable to resolve your complaint to your satisfaction, and your complaint relates to a heat pump or renewable energy installation, you may escalate it to the RECC for independent resolution. RECC contact details are available at www.recc.org.uk.
18.1 These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from this Contract will be subject to the exclusive jurisdiction of the courts of England and Wales.
18.2 If any provision of these Terms is found to be unenforceable by a court, the remaining provisions will continue in full force and effect.
18.3 Our failure to enforce any right under these Terms does not constitute a waiver of that right.
18.4 We may transfer our obligations under this Contract to another organisation and will notify you in writing if this occurs. Your rights under these Terms will not be affected.
18.5 You may not transfer your rights or obligations under this Contract to any other person without our written consent.
18.6 Nothing in these Terms affects your statutory consumer rights.
Summit Climate Solutions Ltd | Company No. 15723567 | 92 Nore Road, Portishead, Bristol, BS20 8DX | info@summitclimate.co.uk | 01275 261 001
Last updated: May 2026
Summit Climate Solutions Ltd is registered in England and Wales. Company No. 15723567. Registered office: 92 Nore Road, Portishead, Bristol, BS20 8DX. VAT Registration No: 493122007. Email: info@summitclimate.co.uk. Tel: 01275 261 001.
These Terms and Conditions govern the supply of goods and services by Summit Climate Solutions Ltd to you. Please read them carefully before accepting any quotation or placing any order.